Shipping & Returns
Shipping:
Orders received before 12:00 PM PST Monday - Friday will be processed same day. Orders placed on Saturday or Sunday will be processed the following business day.
We ship from Carlsbad, CA via FedEx, UPS or USPS to the contiguous United States, excluding Alaska and Hawaii. Delivery times are in business days.
| Shipping Method |
Flat Rate: Economy |
Flat Rate: Ground |
Expedited: 2nd Day Air |
Next Day Air |
| Delivery Time |
3-7 days* |
3-7 days* | 2 days* | Next Business Day |
|
Rate |
$9.95 (or FREE on qualifying orders) |
$14.95 | $34.95 | $59.95 |
* Depending on shipping zones
We ship via USPS Priority Mail to Alaska and Hawaii at a $19.95 Flat Rate fee.
Order Tracking:
Tracking numbers are provided via email at the time of shipment.
Returns:
We accept returns or exchanges within 30 days of purchase in new, unused condition, with all tags intact. Upon confirming the condition of your return, we will process your return or exchange, and will notify you via email when your return has been processed.
Please note, you will be responsible for all return shipping charges. We recommend using a trackable method to mail your return.
To start a return, please email us at: Hello@PopOutPets.com.
